Frequently Asked Questions
Click through the Frequently Asked Questions below to see helpful answers, tips and screenshots.
How do I log in?
You will be able to access the platform through the “RECONNECT LOGIN” menu tab of the event website.
Once you enter platform, you will need to enter the email address you registered with.
When you are prompted to enter a password, you will need to enter your registration badge number. This can be found at the top of the confirmation email you received after completing registration.
PLEASE NOTE: If you registered after the live event (March 15-19), your registration will be uploaded to the platform at 9:00AM EDT or 5:30PM EDT that day (depending on the time you registered).
How can I view a session that I was unable to attend live?
If you missed a live session that you would like to view, you may do so by playing the session on-demand.
If the recording is available, just go to the “Auditorium,” click the welcome screen, find the day the session is on, then select the session to play.
On-demand recordings are available approximately one hour after the live session concludes.
Where can I find Industry suppliers, products and equipment?
Look no further than the Industry Hub!
In the Industry Hub, which you can find in the platform menu bar or lobby, companies and innovations from around the world are waiting for you.
More than 30 organizations will have Industry Pods and will be ready to connect! Additionally, there will be a Featured Product Showcase pod highlighting new and popular seafood products and equipment from around the world.
How can I save content from the Industry Hub?
When you are scanning through the Industry Pods, including the Featured Product Showcase, you will be able to visit as many as you like. Pods may have a “Documents” tab available to you to look through. For any documents you would like to save, you can hit the “+ Swag Bag” button. This will save all of your documents in your virtual Swag Bag.
You can also add items from the “Video Vault” and “Resources” menu items, which lists ALL Industry Hub videos and documents, respectively. All of the videos and documents you select to save can be found in your “Swag Bag” menu item.
How can I connect with other professionals?
You can connect with other attendees in a variety of ways, including:
– In the “Networking Chat Room,” which is a public chat forum that all registrants can read and write messages
– In the Industry Hub through the Industry Pods’ chat feature (in the public chat OR directly to an online rep)
When you are in a chat room anywhere in the platform, you can see what other users are currently in the chat and send them direct messages while they are online. Just hover your mouse over their name and select “Chat Now.”
What can I do if I have an issue with the platform?
If you log in to the platform and have issues, you may stop at the Help Desk, located in the event Lobby (which is also the first page you see upon logging in). Once you click into the Help Desk, you can inquire about any technical issues through the chat box. Platform representatives will be online during the event hours to assist you.
Will there be live Q&A in the sessions?
Yes! During sessions, you will be able to submit questions directly to the speakers through the chat feature.
Can I update my profile?
If you find that any of the viewable registration information on your profile need to be update, you may update them through your profile.
Have additional questions? Contact Christopher Campbell at ccampbell@divcom.com today.